Scheduling a single lesson
Reservations - recurring, ongoing lessons
Get a same-day lesson
How to cancel or reschedule a lesson
What to do if you're going to miss a lesson
Selecting a teacher, changing teachers
What should I do if my teacher misses a lesson?
Is it ok to take lessons with multiple teachers?
How far in advance can I schedule lessons?
Why can't I cancel or change a lesson less than 24 hours before it starts?
How can I see teachers' bios?
How long your teacher will wait for you
Using the Classroom
What browser (Chrome, Firefox, Safari) should I use?
Test your audio/video on our test page
What can I do if I'm having audio or video problems in a lesson?
Audio recommendations - audio is important!
Can I use a phone or tablet for lessons?
How to change the chat message font size
Mobile devices - swipe left to see chat messages
How to share your screen with your teacher during a lesson
How can I see myself during a lesson?
Troubleshooting issues with your microphone
How can I purchase lessons?
How much do lessons cost?
I know you have a 100% guarantee, what's your refund policy?
How can I be sure my payment is secure? Are you licensed?
How to tip your teacher
If I miss a lesson, will I get a refund?
If my teacher misses a lesson, will I get a refund?
What is the expiration period for lessons?
How can I reactivate an expired package?
How can I check my remaining credits?
Messaging Your Teacher
Messages outside of lessons
Chatting while in the classroom
Where can I find the chat messages from my previous lessons?
Viewing one single lesson's chat history
Multiple Students & Groups
Can we have more than one person in a lesson? Is the price the same?
Should I create individual accounts for each person?
How to share purchases
Gmail trick to use a single email address with multiple accounts
Curriculum, Practice, Textbooks, & Materials
Does my teacher follow a curriculum?
What textbooks will I use?
Can I use my own book? What about books from school?
How can I send materials to my teacher?
Is homework and practice provided for outside of lessons?
Info For Parents
Can we take lessons together as a family?
What's a good age to start learning a new language?
Can you help my child with a class they're already taking?
Organizations & Schools
What programs do we have to help businesses, schools, and other organizations?
Can a LanguageConvo teacher completely replace a language teacher at my school?
Free Trial Lesson
So how does this work?
What do I need to do to prepare for my lesson?
How do you (or I) choose a teacher?
Do I need a webcamera?
How many free trial lessons can I schedule for my family?
How far in advance do I need to cancel, if I can't make it?
Updated by John Aitchison
We ask that you only schedule one free trial lesson. Our free trial lesson is designed to be an introduction to our company, not a way to get a bunch of free lessons or try out a bunch of teachers.
As you have seen, we keep our prices very low, likely the lowest you will find anywhere for learning one-on-one with an exceptional, native language teacher. We've done that by using innovative technology, keeping a small team, and low overhead. Part of that is limiting groups to one free trial.
Please abide by this rule, we thank you.
I didn't love the teacher in my free trial, can I get more free trials to try other teachers?
Unfortunately no; please do understand that most educational companies don't provide any free trial at all, as it takes a teachers time, and the teacher needs to be paid for their time. We aren't able to provide more free lessons because as noted above, that would cause us to have to increase our prices. That said, what you can do is the following:
- Purchase a small 2 hour package
- Use this to schedule a short 30 minute lesson with another teacher you'd like to try out (your success coach can help you select a teacher, if you'd like!)
- If for some reason you don't enjoy the lesson, which we hope is not the case, you can either try another teacher or just let us know and we'll provide you a refund for the remaining time on your package. Please note our refund policy is 60 days, so you just need to let us know within that time period