Scheduling Lessons
Scheduling a single lesson
Reservations - recurring, ongoing lessons
Get a same-day lesson
How to cancel or reschedule a lesson
What to do if you're going to miss a lesson
Selecting a teacher, changing teachers
What should I do if my teacher misses a lesson?
Is it ok to take lessons with multiple teachers?
How far in advance can I schedule lessons?
Why can't I cancel or change a lesson less than 24 hours before it starts?
How can I see teachers' bios?
How long your teacher will wait for you
Using the Classroom
What browser (Chrome, Firefox, Safari) should I use?
Test your audio/video on our test page
What can I do if I'm having audio or video problems in a lesson?
Audio recommendations - audio is important!
Can I use a phone or tablet for lessons?
How to change the chat message font size
Mobile devices - swipe left to see chat messages
How to share your screen with your teacher during a lesson
How can I see myself during a lesson?
Troubleshooting issues with your microphone
Purchasing Lessons
How can I purchase lessons?
How much do lessons cost?
I know you have a 100% guarantee, what's your refund policy?
How can I be sure my payment is secure? Are you licensed?
How to tip your teacher
If I miss a lesson, will I get a refund?
If my teacher misses a lesson, will I get a refund?
What is the expiration period for lessons?
How can I reactivate an expired package?
How can I check my remaining credits?
Messaging Your Teacher
Messages outside of lessons
Chatting while in the classroom
Where can I find the chat messages from my previous lessons?
Viewing one single lesson's chat history
Multiple Students & Groups
Can we have more than one person in a lesson? Is the price the same?
Should I create individual accounts for each person?
How to share purchases
Gmail trick to use a single email address with multiple accounts
Curriculum, Practice, Textbooks, & Materials
Does my teacher follow a curriculum?
What textbooks will I use?
Can I use my own book? What about books from school?
How can I send materials to my teacher?
Is homework and practice provided for outside of lessons?
Info For Parents
Can we take lessons together as a family?
What's a good age to start learning a new language?
Can you help my child with a class they're already taking?
Organizations & Schools
What programs do we have to help businesses, schools, and other organizations?
Can a LanguageConvo teacher completely replace a language teacher at my school?
Free Trial Lesson
So how does this work?
What do I need to do to prepare for my lesson?
How do you (or I) choose a teacher?
Do I need a webcamera?
How many free trial lessons can I schedule for my family?
How far in advance do I need to cancel, if I can't make it?
Finding availability
Contact Us
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- Contact Us
- Chat, email, or call!
Chat, email, or call!
Updated
by John Aitchison
Chat 24/7
Click the chat widget at the bottom right corner of any page to chat with us. During regular business hours we’re usually able to respond right away, and on nights and weekends within a few hours. Once you start a chat you’ll notice a “leave your email address” box pop up; if we aren't able to respond to your chat right away, you can leave your email address there to receive our response via email. Additionally, if you return to our website later you’ll be able to see all of your chat messages and even our responses that were sent to your email.
contact@languageconvo.com
You can of course email us anytime, and we will respond as quickly as possible. If you don’t happen to hear from us within 24 hours Monday – Friday, please let us know here in chat as your email have gone to our spam folder.
Phone
United States
(541) 833-0719
Canada
(613) 909-8745
United Kingdom
(0)16 2232 2074
We apologize if we don't yet have a phone number for your country. You can chat with us or send an email, and we will get back to you as quickly as possible with any questions you have.
