Scheduling a single lesson
Reservations - recurring, ongoing lessons
Get a same-day lesson
How to cancel or reschedule a lesson
How long do lessons last?
What to do if you're going to miss a lesson
Selecting a teacher, changing teachers
What should I do if my teacher misses a lesson?
Is it ok to take lessons with multiple teachers?
How far in advance can I schedule lessons?
Why can't I cancel or change a lesson less than 24 hours before it starts?
How can I see teachers' bios and select a teacher?
How long your teacher will wait for you
Using the Classroom
What browser (Chrome, Firefox, Safari) should I use?
Test your audio/video on our test page
What can I do if I'm having audio or video problems in a lesson?
Audio recommendations - audio is important!
Can I use a phone or tablet for lessons?
How to change the chat message font size
Mobile devices - swipe left to see chat messages
How to share your screen with your teacher during a lesson
How can I see myself during a lesson?
Troubleshooting issues with your microphone
How can I purchase lessons?
How much do lessons cost?
How long do lessons last?
I know you have a 100% guarantee, what's your refund policy?
How can I be sure my payment is secure? Are you licensed?
How to tip your teacher
If I miss a lesson, will I get a refund?
If my teacher misses a lesson, will I get a refund?
What is the expiration period for lessons?
How can I reactivate an expired package?
How can I check my remaining credits?
Messaging Your Teacher
Messages outside of lessons
Chatting while in the classroom
Where can I find the chat messages from my previous lessons?
Viewing one single lesson's chat history
Multiple Students & Groups
Can we have more than one person in a lesson? Is the price the same?
Should I create individual accounts for each person?
How to share purchases
Gmail trick to use a single email address with multiple accounts
Curriculum, Practice, Textbooks, & Materials
Does my teacher follow a curriculum?
What textbooks will I use?
Can I use my own book? What about books from school?
How can I send materials to my teacher?
Is homework and practice provided for outside of lessons?
Info For Parents
Can we take lessons together as a family?
What's a good age to start learning a new language?
Can you help my child with a class they're already taking?
Organizations & Schools
What programs do we have to help businesses, schools, and other organizations?
Can a LanguageConvo teacher completely replace a language teacher at my school?
Free Trial Lesson
So how does this work?
What do I need to do to prepare for my lesson?
How do you (or I) choose a teacher?
Do I need a webcamera?
How many free trial lessons can I schedule for my family?
How far in advance do I need to cancel, if I can't make it?
Updated by John Aitchison
We, and your teacher, know your time is very valuable. All of our teachers are held to having a 95%+ attendance rate. That said, emergencies do happen, internet connections do go down, and sometimes the power even goes out from time to time.
If you are currently in the classroom, and your teacher isn't there
Your teacher may be having an internet or other issue. We truly apologize, we know this is inconvenient for you; your teacher does not want to miss lessons, teaching is how he or she earns their living.
You may leave the classroom at any time, or wait if you'd like to see if your teacher is able to get online. If you leave, you will of course receive a refunded credit for the lesson.
How you'll receive a refunded credit
As soon as your teacher is able to get online, they will refund the lesson; you'll receive an automated email confirming the refund, and you'll also be able to see the refund via the Schedule - My Calendar page of your account.
Are missed lessons common?
No, not at all. This is your teacher's job, the way they earn their income, and we're an educational company that focuses solely on foreign language education. All of our teachers are held to a 95%+ attendance rate, and many have near 100% attendance. That said, as we mentioned above, internet connections do sometimes go down, computers fail, family emergencies occur. If your teacher's attendance ever becomes a problem, rest assured we deal with it quickly.