Scheduling a single lesson
Reservations - recurring, ongoing lessons
Get a same-day lesson
How to cancel or reschedule a lesson
What to do if you're going to miss a lesson
Selecting a teacher, changing teachers
What should I do if my teacher misses a lesson?
Is it ok to take lessons with multiple teachers?
How far in advance can I schedule lessons?
Why can't I cancel or change a lesson less than 24 hours before it starts?
How can I see teachers' bios?
How long your teacher will wait for you
Using the Classroom
What browser (Chrome, Firefox, Safari) should I use?
Test your audio/video on our test page
What can I do if I'm having audio or video problems in a lesson?
Audio recommendations - audio is important!
Can I use a phone or tablet for lessons?
How to change the chat message font size
Mobile devices - swipe left to see chat messages
How to share your screen with your teacher during a lesson
How can I see myself during a lesson?
Troubleshooting issues with your microphone
How can I purchase lessons?
How much do lessons cost?
I know you have a 100% guarantee, what's your refund policy?
How can I be sure my payment is secure? Are you licensed?
How to tip your teacher
If I miss a lesson, will I get a refund?
If my teacher misses a lesson, will I get a refund?
What is the expiration period for lessons?
How can I reactivate an expired package?
How can I check my remaining credits?
Messaging Your Teacher
Messages outside of lessons
Chatting while in the classroom
Where can I find the chat messages from my previous lessons?
Viewing one single lesson's chat history
Multiple Students & Groups
Can we have more than one person in a lesson? Is the price the same?
Should I create individual accounts for each person?
How to share purchases
Gmail trick to use a single email address with multiple accounts
Curriculum, Practice, Textbooks, & Materials
Does my teacher follow a curriculum?
What textbooks will I use?
Can I use my own book? What about books from school?
How can I send materials to my teacher?
Is homework and practice provided for outside of lessons?
Info For Parents
Can we take lessons together as a family?
What's a good age to start learning a new language?
Can you help my child with a class they're already taking?
Organizations & Schools
What programs do we have to help businesses, schools, and other organizations?
Can a LanguageConvo teacher completely replace a language teacher at my school?
Free Trial Lesson
So how does this work?
What do I need to do to prepare for my lesson?
How do you (or I) choose a teacher?
Do I need a webcamera?
How many free trial lessons can I schedule for my family?
How far in advance do I need to cancel, if I can't make it?
Updated by John Aitchison
Oh no! You're having a technical problem. Here's what we recommend, in order:
- Do an audio/video test on the Classroom - AV Test page. If you can see and hear yourself in the test, your lesson should work (this is why we recommend doing a test before your lesson!)
- Make sure you're using an approved browser and make sure it's updated to the newest version. Click here to read about those. If you are using an approved browser and it's not working, one quick fix is to try another browser
- Why? Browsers, like all software, have updates. Sometimes browsers release an update which breaks things like live video chat
- Make sure you don't have any adblockers installed in your browser. If you do, turn them off for our website
- Try a different device, if you have one. Computers generally have fewer problems than mobile devices
That said, the problem may be on your teacher's end of things. If your audio/video test works (you can see and hear yourself well) and the classroom isn't working, we'll likely be able to provide you a refunded credit for the problem.
Will I get a refunded credit if there's a technical issue?
If you have a technical issue during a lesson that you believe is on your teacher's end, just let us know and our tech team will do a quick investigation. The best thing you can do to aid this is to have completed an audio/video test! If that worked, you're all set. If you didn't do an audio/video test then we'll have to look deeper at our logs to see what happened.