Unfortunately, sometimes a teacher does miss a lesson. All of our teachers have a 95% attendance rate, but illnesses, family emergencies, and electricity or internet problems do sometimes occur. When that happens, there's no need to contact us; as soon as your teacher is able to get online, they'll refund your lesson.
In a nutshell
There are two main ways you can ensure you were refunded:
1.) You will receive an automated email noting that you were refunded
2.) On the My Schedule page of your account, the lesson will show "Refunded"
My Schedule page details
Let's take a detailed look at how to review your My Schedule page. Once you're on this page (remember that it's in the "1-on-1 Lessons" section) ensure you have "View Past Lessons" selected:
Then, scroll down to find the lesson that your teacher missed. It will look something like this, indicating that the lesson was refunded (note this is just an example, sorry Luz!):
